AOG

AOG Desks Services – When every minute counts

Our AGO Desk is a vital requirement designed to deliver a service fitting the aerospace industry standards. On duty 24/7 non-stop, to deliver a pro-active service and monitoring resource. With a strategic and worldwide network of AOG Desks, offering 24/7 operational coverage, DB SCHENKERaeroparts is positioned to meet every single AOG requirement.

The AOG Desks networks, staffed with dedicated specialists, with local knowledge and global reach, is able to provide:

To perform daily rush operations such as AOGs, the team is clearly structured and organized to operate in shifts, on a 24/7 basis. We also adapt a clear hierarchical organization, with a nationwide single point of contact for the customer and a clear escalation process in the case discrepencies occurs.

We aim to deliver:
- Operational success, to find the quickest and most reliable solution to deliver a shipment in the shortest possible timeframe. Our AOG Desks are here to look at the offer < out of the box > and original solution matching promptness, reliability and cost effectiveness.

- Information Management in order to keep the customer constantly aware of the various steps of each AOG operation, thus enabling the customer to adjust constantly the instructions according to the situation in progress.

The information management is a key issue for all the aerospace logsitics specialists, and a must for any AOG operation.

DB SCHENKERaeroparts has developed a proactive online customer IT tool.
From our website, a secured login and password, you can directly consult your AOGs data:
- updated and detailed live follow-up of our operations.
- quality reports and statistics.
- secured data associated to each and every shipment providing addresses, contents of parcels, P.N. and/or P.O. reference numbers. - documents downloads (AWB, invoice...)
- message box.

Click on the button below to connect to ATOL

Print version